Shipping Policy

We hope you have great shopping experience with Zhiyun Store. Please read through this page for our Shipping Policy.

 

Shipping Area

Shipping to the following countries and areas is available currently via store.zhiyun-tech.com

North America: United States, Canada

Europe: United Kingdom, France, Germany, Spain, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Switzerland, Cyprus, Estonia, Lithuania, Malta, Austria, Latvia

Asia: Japan, Malaysia, Singapore, Taiwan, Thailand, Australia, New Zealand, Hong Kong, Macao

Oceania: Australia, New Zealand

Other countries and areas not listed above are not covered hence customers can’t place an order while their countries are excluded. Customers who are interested in purchasing Zhiyun items but find shipping unavailable at store.zhiyun-tech.com may purchase on Amazon or Aliexpress.

 

Order Processing and Delivery Time

You may check out the package processing, carrier and EST delivery according to the following chart:

Shipping Area

Ship To

Ship From

Carrier

Processing Time

EST Delivery

Shipping Fees

Tax

North America

United States, Canada

US/CA Warehouse

USPS/UPS/DHL

2-3 days

3-7 days

Free for orders valued over 60USD. Additional 10USD shipping fee otherwise.

Tax Included

HK Warehouse

DHL/USPS

2-3 days

DHL takes 3-7 days, USPS takes 10-15 days

Free for orders valued over 60USD. Additional 10USD shipping fee otherwise.

Tax Included

Europe

United Kingdom, France, Germany, Spain, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Switzerland, Cyprus, Estonia, Lithuania, Malta, Austria, Latvia

UK Warehouse

UPS,DHL, Royal Mail, La Poste , etc

2-3 days

3-7 days

Free for orders valued over 60USD. Additional 10USD shipping fee otherwise.

Import Tax Included

HK Warehouse

DHL, Royal Mail, La Poste, etc

2-3 days

DHL takes 5-7 days, other carriers take 10-20 days

Free for orders valued over 60USD. Additional 10USD shipping fee otherwise.

Import Tax Included

Asia

Japan, Malaysia, Singapore, Taiwan, Thailand

JP Warehouse/HK Warehouse

DHL/Fedex/Royal Mail, La Poste, etc

2-3 days

DHL takes 3-7 days, other carriers take 10-15 days

Free for orders valued over 60USD. Additional 10USD shipping fee otherwise.

Tax Included

Hong Kong, Macao

HK Warehouse

SF Express/DHL

2-3 days

1-2 days

Free for orders valued over 60USD. Additional 5USD shipping fee otherwise.

Tax Included

Oceania

Australia, New Zealand

AU Warehouse/HK Warehouse

DHL, Royal Mail, La Poste, etc

2-3 days

DHL takes 5-7 days, other carriers take 10-20 days

Free for orders valued over 60USD. Additional 10USD shipping fee otherwise.

Tax Included

 

Remote Area Shipping Fee

Note that the orders with remote location would take longer time to be delivered and additional shipping fee may be required. We may reach out to you for the amount via email if the system detects your shipping address belongs to remote location.

 

Warehouses

We will ship your order by the nearest warehouse by default. If the items you purchased are out of stock, we may ship from alternative warehouses.

 

Invoice

Any invoice inquiry please let us know by sending emails to store1@zhiyun-tech.com.

 

P.O. Box

Note that P.O. Box as shipping address is generally not accepted. If you mistakenly filled with the P.O. Box, you may receive our email requiring an updated street address.

 

URLs to Track Orders

DHL:http://www.dhl.com/en.html;
FEDEX:https://www.fedex.com/en-us/home.html;
SF Express: https://www.sf-express.com/
For all types of logitic carriers: https://www.17track.net/en

 

For Refund and Replacement policy, please refer here for details.