FAQ

  • Placing Orders
  • Viewing & Changing Orders
  • Shipping & Delivery
  • Returning Orders
  • After-sales Services
  • Product
  • part 7
  • part 8
  • part 9
  • part 10
How do I make sure the stabilizer is compatible with my phone/camera (+ lens)?

Please refer to the compatibility list on our website.
If your camera model is not on the list, chances are they are not compatible.
If you want further confirmation, please contact our technical support:info@zhiyun-tech.com

How do I know if my region is within shipping range?

Please find the Shipping Policy, then you can see the detail of the shipping area. if your region is not within the scope of shipping, please refer to "Where to Buy" on our official website: https://www.zhiyun-tech.com/en/channel/index

How do I use a discount code when placing an order?

On a desktop computer, you can add the code on the checkout page. On a mobile device, you can add the code on the order review page. Please note that "Discounts cannot be stacked".

Are import taxes and custom duties included in the price?

Import taxes and custom duties are included in the price. In special cases, if the customs needs to charge extra duty, please contact our customer service: store1@zhiyun-tech.com

How can I check my order status?

After an order is paid, a notification will be sent to your email which includes the tracking details of the order. If you have registered an ZHIYUN account, please login to your account on the right side and then navigate to "Orders" to check your order details. If you checked out as a guest, please find the "Order Confirmation" email you received after placing your order and click the "View Order Status” link to check your order details.

Can I change my payment method?

The payment method for an order cannot be changed once the order has been paid successfully.

Can I modify/cancel my order (items, shipping information etc.)?

If you wish to modify/cancel your order, please contact: store1@zhiyun-tech.com
Once the order is shipped, it cannot be changed.
If your order is already in transit, please contact your local carrier to amend the shipping information.

Why was my order cancelled?

If the system prompts that it may be a high risk order, for the safety of your shopping, we have to cancel the order and the refund will back to your account.
Please check your account and order again. It is recommended to contact customer service after ordering to avoid being cancelled again.

How can I track my order?

After an order is shipped, a shipment notification email will be sent to you which includes the tracking infromation of the order. You can click the "Track Package” link to check your order details.

Can you expedite my delivery?

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. Your order will then be handed over to the carrier for delivery. We will dispatch your order as soon as possible, but we are unable to expedite delivery past that point from our side. Please keep an eye on the tracking information and contact your local carrier to expedite the delivery if necessary once the package has arrived in your country/region.

How long will it take for me to receive an order?

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. After your order is shipped out, the package normally takes 3-7 business days to arrive, barring any delays from the logistics carrier. Most orders will be shipped through Amazon Logistics, DHL or Singapore Post.

What should I do if the item we received is missing/damaged?

Please keep the outer packing case of the package, take pictures of the packing case and the actual items received, and send the pictures to:store1@zhiyun-tech.com. We will try our best to help you solve the problem.

What should I do if I don't receive the package?

If the tracking information shows “Alert”, please contact our customer service to deal with it for you.
If it shows" Delivered", please contact your local carrier to report the issue and open a case with them.

How can I return an order?

If you need to make a return, please review the Refund and Replacement Policy and contact: store1@zhiyun-tech.com if your case complies with the terms and conditions.
Please kindly note:
1. We do not provide return labels.
2. If it is not the quality problem of the product itself, but the personal reason, you will be responsible for the shipping cost of the return.

What is ZHIYUN Official Store return policy?

Products can be returned within 7 days upon receipt of the product without any reason, if there are any other cases, please refer to the detail of our Refund and Replacement Policy.

How can I contact technical support experts if my product is faulty?

If your product has any issues, please contact our after-sales technical experts promptly. You can obtain support by using either of the following methods:

1. Email: info@zhiyun-tech.com
2. Online support:
https://zhiyun-tech.udesk.cn/im_client/


Business Time: 8:30-21:30 Monday to Friday
8:30-18:00 Weekend (Beijing Time)

*Please provide your order number to our expert, and in this way, it is more efficient for us to address your questions.

Where can I find the tutorials for using ZHIYUN products?

The following two methods are available for obtaining product tutorials:
1. Official website:
https://www.zhiyun-tech.com/en/service/product

2. Youtube Channel:
https://www.youtube.com/@zhiyuntutorials4410

How can I upgrade my product firmware?

There are several ways to upgrade the firmware of ZHIYUN products:

For smartphone gimbal models: You can connect your gimbal with the ZY Cami APP and it will remind you to upgrade if there is a new version. Click on the upgrade button and it will take around 2-3 minutes. During this process, please do not shut down the product.

For camera gimbal models: You can connect your gimbal with the ZY Play APP and it will remind you to upgrade if there is a new version. Click on the upgrade button and it will take around 2-3 minutes. During this process, please do not shut down the product.

For upgrading on a computer: Choose your product and download the upgrade tool and the latest firmware version. Connect your device to the computer via a USB cable and select the firmware to update. Visit
https://www.zhiyun-tech.com/en/download/product
for more information.

For upgrading X100 and G60 firmware: Choose your product and download the upgrade tool and the latest firmware version. Connect your device to the computer via a USB cable and select the firmware to update. Visit
https://www.zhiyun-tech.com/en/download/product
for more information.

 Why is a camera stabilizer considered a magical tool, and how does it contribute to more professional results?

Camera stabilizer is magical due to its ability to transform shaky shots into smooth, professional-looking footage. It minimizes disruptions caused by handheld movements.

How does the Crane 4 ensure precise balance for different cameras?

The Crane 4 features intelligent balance indicator lights that facilitate precise balance calibration for various camera setups, ensuring optimal stability during operation.

For beginners, why is correct balancing crucial when using a camera stabilizer, and what are the simplified steps to achieve it effectively?

Correct balancing is essential for a stabilizer's effectiveness. Beginners can follow simplified steps, such as locking all three axes first, then unlocking and balancing them one by one—pitch, roll, and yaw axes, adjusting in the opposite direction where unbalanced.

Are there specific techniques that complement the use of a camera stabilizer for optimal results?

Yes, certain techniques like landing the heel first and adopting a bent-knee walking posture contribute to smoother footage, especially in fast-paced and accelerating scenes.

 What role does the weight and payload capacity of a camera stabilizer play?

The weight and payload capacity of a stabilizer determine its compatibility with different cameras. A stabilizer with a higher payload capacity can support larger and heavier camera setups.

Is a gimbal stabilizer worth it?

Generally speaking, A gimbal stabilizer is a device that can help you take smooth and steady videos with your smartphone or camera. It uses motors and sensors to counteract any unwanted movements and vibrations and allows you to control the angle and direction of your camera with a joystick or an app.

What are the benefits of a phone gimbal?

Using a smartphone gimbal stabilizer, you can easily shoot high-end static, moving, tracking, and slow-motion time-lapses like never before. Easily switch between the various time-lapse options on the go, so you never miss that perfect shot.

Do photographers use gimbals?

Yes, many photographers use gimbals to achieve stable shots. They are commonly used in various fields, including filmmaking, vlogging, sports photography, and wildlife photography, where stability and smooth motion are essential for high-quality results.

Why are gimbals expensive?

Gimbals are expensive because they require advanced technology, high-quality materials, and complex design.

Will a gimbal keep your shots level?

Essentially, a gimbal is a tool that enables a mounted object (such as a camera) to tilt and rotate in any direction while maintaining a level and steady orientation. This means that even if the mounted object changes angles or movements, it'll still produce a stable and smooth image or video.

Is A gimbal better than a tripod?

Tripods offer greater stability and are more affordable, while gimbals provide superior stabilization and are more portable. Ultimately, it comes down to the needs of the videographer. For static shots, a tripod may be the better choice, while for dynamic shots, a gimbal may be the better option.

What is light painting photography?

Light painting is the art of creating photos by setting long exposure times on a camera and using a moving light source to “paint.” A light painting photographer opens a camera's shutter, and keeps it open, as they draw in the air with a light source.

What is the most flattering lighting for photos?

The 45-Degree Standard. One of the most common photo light placements is at 45 degrees, meaning the light is placed at a 45-degree angle from your subject. At 45 degrees, you are most closely emulating what is referred to as Rembrandt lighting, which produces a natural and generally flattering light on your subject.

Why is artificial light important in photography?

Artificial light gives you complete control over intensity, direction, color, and quality of light. It's ideal for studio work, product photography, and anytime you need precise control over your lighting.

What is the importance of light in photography?

Lighting is a key factor in creating a successful image. Lighting determines not only brightness and darkness, but also tone, mood, and atmosphere. Therefore, it is necessary to control and manipulate light correctly in order to get the best texture, vibrancy of colour, and luminosity on your subjects.

Which photography lighting is best?

Natural daylight is generally considered the best light source because it has a broad spectrum. Rooms with large windows can be a great asset, but on the other hand, if a beam of direct sunlight falls directly on your subject then you may need to try to find another spot in the room to shoot.

Does lighting make a difference in photos?

The importance of light and shadows in photography.The contrast of light and shadow is important for the proper balance of images. Light makes an image seem brighter while shadow can draw drama to a certain part of an image's composition. For great photos, a careful balance is needed.

What light is best for photography?

Flash Lighting. also known as strobe lighting, is a keystone of good photography. Strobes provide plenty of power and are available in many sizes. With the advent of built-in radio receivers, among a variety of alternate sync methods, these lights are especially flexible in a multi-light setup.

What is the difference between image stabilization and a tripod?

When using a tripod, the camera is already stabilized, so image stabilization is not needed. Using image stabilization with a tripod can cause more harm than good, as the stabilization system may try to compensate for a non-existent camera shake and introduce unwanted motion into the image.

What is the history of the camera tripod?

The tripod as a camera accessory was invented in France in the early 19th century. It was initially used by photographers to stabilize their cameras and prevent blurry images caused by camera shake.

Are tripods more stable?

Three legs are always more stable.” This assumption is correct, as a tripod is always stable on uneven ground. However, there are a few drawbacks to having 3-legged table designs. Tripods have a toppling stability problem and not a wobbly table problem.

What is the difference between a gimbal and a Steadicam?

The fundamental difference is that gimbals do their work automatically, whereas there's nothing automatic about a Steadicam. Basic Steadicam technique, enough to safely produce a reasonable shot that doesn't require lots of panning and tilting and running around.

Which is the best gimbal brand?

ZHIYUN is renowned for its high-quality camera gimbals, known for superior stability and portability. The incorporation of innovative technologies, such as electronic stabilization, guarantees users a seamless shooting experience. With an extensive product line catering to diverse user needs, ZHIYUN has garnered positive reviews from satisfied users.

 Is ZHIYUN Smooth 5S worth it?

 If you're looking to take your smartphone filmmaking to the next level, then we think the ZHIYUN Smooth 5S is an excellent option.

Is a phone gimbal worth it?

Yes , Cell phone stabilizer then is great for live streamers or amateurs. Because it is equipped with everyone's cell phone can shoot, compatible with the vast majority of cell phones on the market. In addition, the phone stabilizer can effectively reduce the shaking of the handheld shooting, so that the video image is more smooth and stable, to enhance the ornamental. It is lightweight and easy to carry, making shooting more convenient and flexible, whether it is an outdoor adventure or daily life, you can easily record wonderful moments.

Do you have to balance gimbal every time?

YES ,if you pair the gimbal stabilizer with different camera, lens and accessories. The whole weight and weight distribution will vary from the last gear you use on the gimbal.

Which ZHIYUN camera gimbal is the best?

The CRANE 4 is an impressive flagship gimbal from Zhiyun. While it is one of the heavier ones on this list, it boasts an incredible load capacity of 13.2 pounds, so you can really go to town rigging this one out.

Is ZHIYUN smooth s5 better than Osmo 6?

The ZHIYUN Smooth 5S is better than the DJI Osmo Mobile 6 because it has a wider rotation range, a built-in LED light, more control over balancing, a built-in power bank, longer battery life, and a higher max payload.

What is the difference between Zhiyun Smooth 5 and 5S?

Zhiyun Smooth 5S has an extra built-in fill light and a white color option, but other than that, both the Smooth 5 and 5S share similar features and performance. If you don't need the extra light, Smooth 5 may be a better option with a cheaper price.

Are COB lights better than LED?

Yes, COB lights tend to be a more higher quality light source as they use reflectors to provide a more uniform, bright, and high-quality illumination.

What makes COB lights versatile for photography?

COB lights are versatile in photography due to their compact size, high output, and suitability for various scenarios such as studio photography, portraits, product photography, and videography.

How do COB lights contribute to efficiency in photography lighting?

COB lights are known for their high intensity and efficiency. They provide bright and even illumination, allowing photographers to work with lower power consumption while maintaining professional-quality lighting.

  • Camera Stabilizer
  • Mobile Phone Stabilizer
  • Photography Lights
  • part 7
  • part 8
  • part 9
  • part 10
What is the purpose of a camera stabilizer?

A camera stabilizer, or camera-stabilizing mount, is a device designed to hold a camera in a manner that prevents or compensates for unwanted camera movement, such as "camera shake".

Do I need a stabilizer for videography?

Best Camera Stabilizers | Gimbals For Videography

If you're serious about making great videos, a camera stabilizer would be a highly recommended investment. The newer gimbals are portable and light and a must-have for your video kit.

Are camera stabilizers worth it?

If you are more into action video shooting where the camera can't be kept stable, then YES, gimbal is a big advantage. For photography also, you can add a stand below the gimbal and use it as a tripod to shoot long-exposure pictures. Apart from stabilizing videos, it also helps to hold the camera.

How do I stabilize my camera without stabilizer?

Increasing the tension on the camera strap can help to stabilise your camera, and the simplest way to achieve this is to shorten it. This can be done with the strap either looped around your neck, body or upper arm. If you happen to be shooting from a low angle, standing on your strap while pulling it tight works too.

Is there a convenient way to control the Crane 4 remotely?

Yes, the Crane 4 supports Bluetooth shutter control, providing you with an easier and more convenient way to operate the stabilizer remotely.

What are the thoughtful details included in the design of the Crane 4?

The Crane 4 comes with a built-in magnetic tightening wrench for easy adjustments and a protective cover to ensure the longevity of your equipment, showcasing its attention to detail and professionalism.

What are the key features that make stabilizers essential for shake-free selfies?

Stabilizers feature advanced gimbal technology and intelligent modes that compensate for hand movements, providing steady and shake-free selfies.

Can stabilizers accommodate various smartphone models for photography?

Yes, modern stabilizers, like the ZHIYUN Smooth 5S, are designed to be versatile and compatible with a wide range of smartphone models, from compact to larger sizes.

What advantages do stabilizers offer in terms of capturing dynamic and moving scenes?

Stabilizers excel in capturing dynamic scenes by providing smooth tracking and minimizing abrupt movements, ensuring high-quality footage even in fast-paced environments.

Are there specific shooting modes on stabilizers that optimize selfie photography?

Yes, stabilizers often include specialized shooting modes like portrait mode and auto-rotation, specifically designed to enhance the selfie photography experience.

How does the ZHIYUN Smooth 5S stand out in the realm of smartphone stabilizers?

The ZHIYUN Smooth 5S distinguishes itself with a square and structured design, powerful motors, and user-friendly features, making it a top choice for mobile photographers.

Is leveling adjustment necessary every time before using a stabilizer, and why?

While stabilizers can function without leveling adjustment, a quick leveling before use ensures optimal performance and addresses issues like sleep mode or increased power consumption during extended use.

In what ways can stabilizers contribute to an overall improvement in mobile photography experiences?

Stabilizers elevate mobile photography by providing users with the tools to capture professional-grade, shake-free content, expanding creative possibilities, and enhancing overall photography experiences.

What role do COB lights play in color rendering for photography?

Many COB lights offer excellent color rendering properties, ensuring that the captured images accurately represent the true colors of the subject. This is crucial for achieving high-quality and true-to-life photographs.

What is the power output of the MOLUS X100, and how does it contribute to its performance?

The MOLUS X100 boasts a powerful 100W output, providing bright and clear illumination. This high power output ensures professional-grade performance, making it suitable for various applications such as portrait photography, TV commercials, interviews, and more.

What are the recommended use cases or scenes for the MOLUS X100?

The MOLUS X100 is versatile and suitable for multiple scenes, including portrait photography, TV commercials, interviews, and more. Its adaptability makes it a valuable tool for a wide range of creative professionals seeking a compact yet powerful lighting solution.

Can the MOLUS X100 be controlled remotely?

Yes, the MOLUS X100 features Bluetooth Mesh technology for remote control. This allows users to conveniently control the light from a distance, providing flexibility and ease of use in various shooting scenarios.