• Placing Orders
  • Viewing & Changing Orders
  • Shipping & Delivery
  • Returning Orders
  • After-sales Services
  • Product
  • part 7
  • part 8
  • part 9
  • part 10
How do I make sure the stabilizer is compatible with my phone/camera (+ lens)?

Please refer to the compatibility list on our website.
If your camera model is not on the list, chances are they are not compatible.
If you want further confirmation, please contact our technical support:info@zhiyun-tech.com

How do I know if my region is within shipping range?

Please find the Shipping Policy, then you can see the detail of the shipping area. if your region is not within the scope of shipping, please refer to "Where to Buy" on our official website: https://www.zhiyun-tech.com/en/channel/index

How do I use a discount code when placing an order?

On a desktop computer, you can add the code on the checkout page. On a mobile device, you can add the code on the order review page. Please note that "Discounts cannot be stacked".

Are import taxes and custom duties included in the price?

Import taxes and custom duties are included in the price. In special cases, if the customs needs to charge extra duty, please contact our customer service: store1@zhiyun-tech.com

How can I check my order status?

After an order is paid, a notification will be sent to your email which includes the tracking details of the order. If you have registered an ZHIYUN account, please login to your account on the right side and then navigate to "Orders" to check your order details. If you checked out as a guest, please find the "Order Confirmation" email you received after placing your order and click the "View Order Status” link to check your order details.

Can I change my payment method?

The payment method for an order cannot be changed once the order has been paid successfully.

Can I modify/cancel my order (items, shipping information etc.)?

If you wish to modify/cancel your order, please contact: store1@zhiyun-tech.com
Once the order is shipped, it cannot be changed.
If your order is already in transit, please contact your local carrier to amend the shipping information.

Why was my order cancelled?

If the system prompts that it may be a high risk order, for the safety of your shopping, we have to cancel the order and the refund will back to your account.
Please check your account and order again. It is recommended to contact customer service after ordering to avoid being cancelled again.

How can I track my order?

After an order is shipped, a shipment notification email will be sent to you which includes the tracking infromation of the order. You can click the "Track Package” link to check your order details.

Can you expedite my delivery?

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. Your order will then be handed over to the carrier for delivery. We will dispatch your order as soon as possible, but we are unable to expedite delivery past that point from our side. Please keep an eye on the tracking information and contact your local carrier to expedite the delivery if necessary once the package has arrived in your country/region.

How long will it take for me to receive an order?

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. After your order is shipped out, the package normally takes 3-7 business days to arrive, barring any delays from the logistics carrier. Most orders will be shipped through Amazon Logistics, DHL or Singapore Post.

What should I do if the item we received is missing/damaged?

Please keep the outer packing case of the package, take pictures of the packing case and the actual items received, and send the pictures to:store1@zhiyun-tech.com. We will try our best to help you solve the problem.

What should I do if I don't receive the package?

If the tracking information shows “Alert”, please contact our customer service to deal with it for you.
If it shows" Delivered", please contact your local carrier to report the issue and open a case with them.

How can I return an order?

If you need to make a return, please review the Refund and Replacement Policy and contact: store1@zhiyun-tech.com if your case complies with the terms and conditions.
Please kindly note:
1. We do not provide return labels.
2. If it is not the quality problem of the product itself, but the personal reason, you will be responsible for the shipping cost of the return.

What is ZHIYUN Official Store return policy?

Products can be returned within 7 days upon receipt of the product without any reason, if there are any other cases, please refer to the detail of our Refund and Replacement Policy.

How can I contact technical support experts if my product is faulty?

If your product has any issues, please contact our after-sales technical experts promptly. You can obtain support by using either of the following methods:

1. Email: info@zhiyun-tech.com
2. Online support:

Business Time: 8:30-21:30 Monday to Friday
8:30-18:00 Weekend (Beijing Time)

*Please provide your order number to our expert, and in this way, it is more efficient for us to address your questions.

Where can I find the tutorials for using ZHIYUN products?

The following two methods are available for obtaining product tutorials:
1. Official website:

2. Youtube Channel:

How can I upgrade my product firmware?

There are several ways to upgrade the firmware of ZHIYUN products:

For smartphone gimbal models: You can connect your gimbal with the ZY Cami APP and it will remind you to upgrade if there is a new version. Click on the upgrade button and it will take around 2-3 minutes. During this process, please do not shut down the product.

For camera gimbal models: You can connect your gimbal with the ZY Play APP and it will remind you to upgrade if there is a new version. Click on the upgrade button and it will take around 2-3 minutes. During this process, please do not shut down the product.

For upgrading on a computer: Choose your product and download the upgrade tool and the latest firmware version. Connect your device to the computer via a USB cable and select the firmware to update. Visit
for more information.

For upgrading X100 and G60 firmware: Choose your product and download the upgrade tool and the latest firmware version. Connect your device to the computer via a USB cable and select the firmware to update. Visit
for more information.

How can I improve my movement techniques when using a stabilizer?

Practice basic moves daily like panning, tilting, rack focusing. Record yourself to analyze technique. Start slow and work on smooth blends between static and active shots. Experiment blending speeds too. Take filming classes or observe professionals on-set. Study camera movement techniques from films. Get stabilizer accessories like focus/zoom controls for expanded moves. Refine posture, balance and core strength over time with experience.

What are the main features of a smartphone gimbal?

The main features include stabilization to prevent shaking, AI smart tracking, multi-angle shooting, time-lapse photography, panoramic shooting, etc., all aimed at enhancing the quality and creativity of video shooting.

What factors should be considered when choosing a smartphone gimbal?

When choosing a smartphone gimbal, consider its stability, compatibility, battery life, ease of operation, portability, and whether it has special features like AI tracking or motion modes.

Can I use a smartphone gimbal for professional filmmaking?

Yes, smartphone gimbals are increasingly being used for professional filmmaking. They provide smooth and stable footage that can rival traditional filming equipment. Many gimbals come with advanced features like motion time-lapse, tracking, and remote control, which are beneficial for professional shoots.

Are there any compatibility issues with smartphone gimbals?

 Most smartphone gimbals are designed to be compatible with a wide range of smartphones. However, it’s important to check the weight and size specifications of the gimbal to ensure it can accommodate your smartphone, especially if it’s a larger model or has a heavy case.

How do I maintain and care for my smartphone gimbal?

To maintain your smartphone gimbal, store it in a dry place and avoid exposure to extreme temperatures. Regularly clean the gimbal with a soft cloth to remove dust and debris. Check for firmware updates and calibrate the gimbal periodically to ensure it functions correctly. Avoid dropping the gimbal or subjecting it to strong impacts.

What is the best lighting for photography?

Natural daylight is generally considered the best light source because it has a broad spectrum.

What type of lighting do professional photographers use?

Flash lighting, also known as strobe lighting, is a keystone of good photography. Strobes provide plenty of power and are available in many sizes.

Why do photographers use lighting?

Light creates shadows, highlights, and contrast which can add depth and ambience to your photographs. One of the key things to keep in mind when playing with light in your photographs is the direction of the light.

Which light is better for the eyes?

Warm light is best for the eyes. This includes filtered natural light and light produced by incandescent and LED light bulbs.

Is A gimbal better than a tripod?

Tripods offer greater stability and are more affordable, while gimbals provide superior stabilization and are more portable. Ultimately, it comes down to the needs of the videographer. For static shots, a tripod may be the better choice, while for dynamic shots, a gimbal may be the better option.

What is light painting photography?

Light painting is the art of creating photos by setting long exposure times on a camera and using a moving light source to “paint.” A light painting photographer opens a camera's shutter, and keeps it open, as they draw in the air with a light source.

What is the most flattering lighting for photos?

The 45-Degree Standard. One of the most common photo light placements is at 45 degrees, meaning the light is placed at a 45-degree angle from your subject. At 45 degrees, you are most closely emulating what is referred to as Rembrandt lighting, which produces a natural and generally flattering light on your subject.

Why is artificial light important in photography?

Artificial light gives you complete control over intensity, direction, color, and quality of light. It's ideal for studio work, product photography, and anytime you need precise control over your lighting.

What is the importance of light in photography?

Lighting is a key factor in creating a successful image. Lighting determines not only brightness and darkness, but also tone, mood, and atmosphere. Therefore, it is necessary to control and manipulate light correctly in order to get the best texture, vibrancy of colour, and luminosity on your subjects.

Which photography lighting is best?

Natural daylight is generally considered the best light source because it has a broad spectrum. Rooms with large windows can be a great asset, but on the other hand, if a beam of direct sunlight falls directly on your subject then you may need to try to find another spot in the room to shoot.

Does lighting make a difference in photos?

The importance of light and shadows in photography.The contrast of light and shadow is important for the proper balance of images. Light makes an image seem brighter while shadow can draw drama to a certain part of an image's composition. For great photos, a careful balance is needed.

What light is best for photography?

Flash Lighting. also known as strobe lighting, is a keystone of good photography. Strobes provide plenty of power and are available in many sizes. With the advent of built-in radio receivers, among a variety of alternate sync methods, these lights are especially flexible in a multi-light setup.

What is the difference between image stabilization and a tripod?

When using a tripod, the camera is already stabilized, so image stabilization is not needed. Using image stabilization with a tripod can cause more harm than good, as the stabilization system may try to compensate for a non-existent camera shake and introduce unwanted motion into the image.

What is the history of the camera tripod?

The tripod as a camera accessory was invented in France in the early 19th century. It was initially used by photographers to stabilize their cameras and prevent blurry images caused by camera shake.

Are tripods more stable?

Three legs are always more stable.” This assumption is correct, as a tripod is always stable on uneven ground. However, there are a few drawbacks to having 3-legged table designs. Tripods have a toppling stability problem and not a wobbly table problem.

What is the difference between a gimbal and a Steadicam?

The fundamental difference is that gimbals do their work automatically, whereas there's nothing automatic about a Steadicam. Basic Steadicam technique, enough to safely produce a reasonable shot that doesn't require lots of panning and tilting and running around.

Can the Zhiyun CX100 Photography Light withstand extended use without overheating?

es, the advanced cooling system of the ZHIYUN CX100 Photography Light effectively prevents overheating, allowing for consistent performance during extended shooting sessions.

Does the ZHIYUN CX100 Photography Light offer sufficient brightness for professional photography and videography needs?

Absolutely. With a powerful 3840Lux brightness and excellent color accuracy (CRI≈96, TLCI≈97), the ZHIYUN CX100 Photography Light provides ample illumination for professional-grade photography and videography projects.

What power options does the ZHIYUN CX100 Photography Light support, and how convenient are they for different shooting environments?

The ZHIYUN CX100 Photography Light supports both an integrated battery for on-the-go use and DC power for indoor shooting. It also features compatibility with PD protocol for fast charging via Type-C, ensuring convenient power solutions for various shooting scenarios.

How user-friendly is the control interface of the ZHIYUN CX100 Photography Light for adjusting brightness and color temperature?

The ZHIYUN CX100 Photography Light features a dual-dial design for easy adjustment of brightness and color temperature. The interface is intuitive, allowing for quick and precise control over lighting settings.

Whatisthe ZHIYUN CX100 photography light?

The ZHIYUN CX100 photography lightisa 100W photography light that you can take anywhere. Itisa pocket-sized light that delivers powerful and accurate lighting for various scenarios.

How does the Crane 4 enhance the shooting environment?

It includes a built-in 10W fill light with a light cover, offering portable LED lighting for quality shooting experiences in various environments.

Can I customize function settings on the Crane 4?

Yes, the trigger button and front dial support customizable parameter adjustments, including ISO, shutter, aperture, focus motor, and gimbal mode control, enhancing the creative process.

How do the control options differ between the Crane 4 and Crane 3S?

The Crane 4 offers Bluetooth shutter control and customizable function settings for intuitive control, while the Crane 3S provides multiple control options including control from the gimbal, from a smartphone, or from a motion sensor controller

The ZHIYUN Crane 3S or Crane 4, which gimbal is better for travel?

For traveling, the ZHIYUN Crane 4 might be more suitable due to its lightweight design and efficient energy-saving features, with PD fast charging support, making it easier to carry during trips. Additionally, its built-in 10W fill light enhances portability for quality shooting in various environment.

Which is better gimbal or stabilizer?

Gimbals are much more potent than stabilizers. Gimbals are also expensive and require power. Meanwhile, a traditional stabilizer cage is inexpensive and never runs out of power. However, if you're shooting action and need to move quickly, your footage won't have the smoothness that comes with a gimbal.