Refund and Replacement

ZHIYUN Official Store offers Return & Refund within 30 calendar days of receipt, and Replacement within 30 calendar days of receipt, subject to the conditions below.The 30-day period is calculated from the exact date of receipt/delivery, as confirmed by the carrier's tracking status.

This policy applies exclusively to purchases made directly through the ZHIYUN Official Store (store.zhiyun-tech.com).

⚠️ Please note: We do not provide return labels. For non-quality-related returns, the buyer is responsible for all return shipping costs.

To initiate a request, please contact our After-sales Team.

Return & Refund — Eligible Conditions

  1. Within 30 calendar days from the date of delivery (based on carrier tracking confirmation): product is in new or like-new condition in original packaging (no manufacturing defect, suitable for resale).
  2. Within 30 calendar days from the date of delivery (based on carrier tracking confirmation): product has a manufacturing defect before first use.
  3. A manufacturing defect persists after a replacement has been provided (no additional time limit applies; contact our After-sales Team directly).

Replacement — Eligible Conditions

  1. Within 30 calendar days from the date of delivery (based on carrier tracking confirmation): product sustained substantial damage in transit.
  2. Within 30 calendar days from the date of delivery (based on carrier tracking confirmation): product does not match the original description in one or more significant respects.
  3. Within 30 calendar days from the date of delivery (based on carrier tracking confirmation):product has a manufacturing defect.

Refund & Replacement Will Not Be Provided When

The following conditions apply to both Return & Refund and Replacement requests:

  1. Request made beyond the applicable time window (30 calendar days from the date of receipt for both refund and replacement).
  2. Proof of purchase cannot be provided, or is suspected to be forged or tampered with.
  3. Damage caused by unauthorized use, modification, exposure to moisture, or foreign materials (water, oil, sand, etc.), or improper installation/operation.
  4. Damage caused by external factors beyond our control (fire, flood, high winds, lightning, or other force majeure events).
  5. No manufacturing defect found after testing by ZHIYUN Technical Support.
  6. Product not returned within the required timeframe after confirmation from ZHIYUN (30 calendar days for both refund and replacement)

The following additional conditions apply to Replacement requests only:

  1. Product returned without all original accessories, attachments, or packaging; or contains user-caused damage.
  2. Product labels, serial numbers, waterproof marks, or anti-counterfeit marks show signs of tampering or alteration.

Important Notes

  1. 1-Year Limited Warranty: All products purchased from the ZHIYUN Official Store are covered by a free 1-year limited warranty against manufacturing defects. For warranty service beyond the 30-day replacement window, please contact our After-sales Team directly.
  2. Refund processing time: Domestic refunds (credit/debit card & PayPal) take up to 10 business days after the returned product is received. International credit card refunds (Visa/Mastercard) take up to 14 business days.
  3. Testing costs: If the returned product does not meet refund or replacement conditions after testing, the sender bears all return shipping and testing costs.
  4. Lost package claims: If a package shows as delivered but you report non-receipt, and ZHIYUN has already dispatched a replacement, no further returns or exchanges will be accepted for that order.
  5. ZHIYUN reserves the right to amend this policy from time to time, including in response to changes in applicable law.
  6. Calculation of the 30-day Window: The 30-calendar-day eligible period for returns, refunds, and replacements begins on the date the package is marked as "Delivered" / "Received" according to the logistics carrier's official tracking records (Date of Receipt).