FAQs

  • Question:What should | do if the product does not work properly?
    Please contact ZHIYUN service center for assistance online customer service at service@zhiyun-tech.com. For more information, please visit
  • Question: How to get in touch with Zhiyun? Is there a service hotline?
    Any query, please call us at +86(0)773-2320855, +86(0)773-2320856. We also provide online service via email, Facebook, Twitter, Instagram, and YouTube.
  • Question: What are the product warranty terms?
    Customers are entitled to free repair service from Zhiyun within 12 months from the date of delivery (accessories and fttings excluded). Refund and replacement policy: https://www.zhiyun-tech.com/returmPolicy/en; Repair service: https://www.zhiyun-tech.com/maintenance/en; Aftersales Support: https://www .zhiyun-tech.com/afterSales/en
  • Question: What is the product repair process?
    Customers need to send the product back to Zhiyun and then the customer service center will have the device inspected and tested. If it's the material or workmanship that leads to product failure, Zhiyun will cover the cost of inspection, material, labor, and shipment. If the product is proven to be damaged by artificial causes or beyond the warranty terms. Customers can choose to get the device repaired with payment or get the product back. If the device does not work due to improper operation or other situations which do not apply to warranty terms, we will charge a certain amount of fee. Zhiyun does not support IWS (International Warranty Service) due to product version difference. Warranty service is only provided in Zhiyun authorized service center.
  • Question: How does a stabilizer work?
    A stabilizer is a device that is designed to hold a camera or other filming devices to prevent it from shaking during video shooting. The stabilizer senses disruptive motion by the built-in gyroscope and compensates for camera instability by the force of the three motors.
  • Question: What can we use a stabilizer for? How?
    We can use the stabilizer when shooting videos. It can compensate for the unwanted shaking movement. For the specific operation, please check ZHIYUN official website https://www.zhiyun-tech.com/contact/en For detail product information, please check Zhiyun-tech on YouTube, Facebook and Instagram.