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ZHIYUN Store
This product will be available for sale in 2 weeks, but you can pre-order now to receive 10% discount!
Sign up to be the first to know when it's back in stock.
- Advanced AI Tracking: Keeps moving subjects reliably in frame as you shoot.
- Wireless Remote Control: Adjust framing and key controls from a distance.
- Voice & Motion-Sensing Control: Use voice or remote motion for hands-free control.
- Built-In Fill Light: Adds light on the spot without carrying extra gear.
- Native Camera Control: Trigger supported native camera apps over Bluetooth.
ZHIYUN Smooth Q5 Ultra | Phone Gimbal Stabilizer
- Advanced AI Tracking: Keeps moving subjects reliably in frame as you shoot.
- Wireless Remote Control: Adjust framing and key controls from a distance.
- Voice & Motion-Sensing Control: Use voice or remote motion for hands-free control.
- Built-In Fill Light: Adds light on the spot without carrying extra gear.
- Native Camera Control: Trigger supported native camera apps over Bluetooth.
Packing List
- 1 × ZHIYUN SMOOTH Q5 Ultra Gimbal
- 1 × Mini Tripod
- 1 × USB Type-C Charging Cable
- 1 × Quick Start Guide
This product will be available for sale in 2 weeks, but you can pre-order now to receive 10% discount!
Free Shipping over $99 | 30-Day Return | 1-Year Official Warranty
Shipping Policy
Shipping Policy
1. Where Do We Ship?
We currently ship to the following countries and regions via store.zhiyun-tech.com:
- North America: United States, Canada
- Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
- Oceania: Australia
2. Shipping Fees
Shipping fees are calculated based on your order total and destination:
| Destination | Carrier(s) | Order Total | Shipping Fee |
| United States | USPS, UPS, DHL | Under $99 | $10.00 |
| $99 and above | Free | ||
| EU Countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine) |
UPS, DHL, Royal Mail, La Poste, and others | Under $99 | $10.00 |
| $99 and above | Free | ||
| United Kingdom, Canada, Australia | DHL, UPS, and others | $0 – $300 | $20.00 |
| $301 – $500 | $30.00 | ||
| $501 – $999 | $50.00 | ||
| $1,000 and above | $100.00 |
3. Processing & Delivery Times
- Processing time: All orders are processed within 2–3 business days after payment is confirmed.
- Estimated delivery: 7–15 business days after dispatch, depending on your destination and carrier.
- Remote areas: Delivery may take longer. If your address is flagged as remote, our team will contact you by email before proceeding.
4. Taxes & Import Duties
All prices are exclusive of VAT and import duties:
- EU Countries: Orders may be subject to local VAT, as we ship from Germany.
- UK, Canada, Australia & other non-EU countries: Import duties, VAT, and customs fees may apply upon arrival and are the responsibility of the recipient. We recommend checking with your local customs authority before ordering.
5. Track Your Order
You'll receive a tracking number by email once your order ships:
6. Returns & Replacements
If your order arrives damaged or doesn't meet your expectations, please visit our Refund & Replacement Policy page for full details.
7. Additional Information
- Warehouse & Fulfillment: Orders ship from the nearest warehouse. In case of stock shortage, we may fulfill from an alternative location.
- P.O. Box: We cannot deliver to P.O. Box addresses. Our team will contact you to request a valid street address if needed.
- Invoice Requests: Email us at store1@zhiyun-tech.com and we'll be happy to assist.
Refund & Warranty
Refund and Replacement
ZHIYUN Official Store offers Return & Refund within 30 calendar days of receipt, and Replacement within 30 calendar days of receipt, subject to the conditions below.
This policy applies exclusively to purchases made directly through the ZHIYUN Official Store (store.zhiyun-tech.com).
⚠️ Please note: We do not provide return labels. For non-quality-related returns, the buyer is responsible for all return shipping costs.
To initiate a request, please contact our After-sales Team.
Return & Refund — Eligible Conditions
- Within 30 days of receipt: product is in new or like-new condition in original packaging (no manufacturing defect, suitable for resale).
- Within 30 days of receipt: product has a manufacturing defect before first use.
- A manufacturing defect persists after a replacement has been provided (no additional time limit applies; contact our After-sales Team directly).
Replacement — Eligible Conditions
- Within 30 days of receipt: product sustained substantial damage in transit.
- Within 30 days of receipt: product does not match the original description in one or more significant respects.
- Within 30 days of receipt: product has a manufacturing defect.
Refund & Replacement Will Not Be Provided When
The following conditions apply to both Return & Refund and Replacement requests:
- Request made beyond the applicable time window (14 days for refund / 30 days for replacement).
- Proof of purchase cannot be provided, or is suspected to be forged or tampered with.
- Damage caused by unauthorized use, modification, exposure to moisture, or foreign materials (water, oil, sand, etc.), or improper installation/operation.
- Damage caused by external factors beyond our control (fire, flood, high winds, lightning, or other force majeure events).
- No manufacturing defect found after testing by ZHIYUN Technical Support.
- Product not returned within the required timeframe after confirmation from ZHIYUN (30 days for refund / 30 days for replacement).
The following additional conditions apply to Replacement requests only:
- Product returned without all original accessories, attachments, or packaging; or contains user-caused damage.
- Product labels, serial numbers, waterproof marks, or anti-counterfeit marks show signs of tampering or alteration.
Important Notes
- 1-Year Limited Warranty: All products purchased from the ZHIYUN Official Store are covered by a free 1-year limited warranty against manufacturing defects. For warranty service beyond the 30-day replacement window, please contact our After-sales Team directly.
- Refund processing time: Domestic refunds (credit/debit card & PayPal) take up to 10 business days after the returned product is received. International credit card refunds (Visa/Mastercard) take up to 14 business days.
- Testing costs: If the returned product does not meet refund or replacement conditions after testing, the sender bears all return shipping and testing costs.
- Lost package claims: If a package shows as delivered but you report non-receipt, and ZHIYUN has already dispatched a replacement, no further returns or exchanges will be accepted for that order.
- ZHIYUN reserves the right to amend this policy from time to time, including in response to changes in applicable law.
Lifetime Support
Contact Us
We desire to hear from you about your thoughts on ZHIYUN products and services which we are dedicated to improving. If you have questions or need our help, feel free to drop emails to store1@zhiyun-tech.com or submit the form below.
Address: 244 W Chestnut Ave Monrovia CA 91016, USA
Opening Hours: Monday to Friday 8:00AM–5:00PM (PST)
After-Sales Service — Worldwide
| Country | Contact Number & Operating Hours |
|---|---|
| After-sales Tel. (US) | +1 (888) 681-8553 Monday to Sunday, 8:30–12:00, 14:00–18:00 (GMT+8) |
| After-sales Tel. (Europe) | +49 (530) 79649983 Monday to Friday, 10:00–17:00 (GMT+1) |
| Zhiyun Support | |
| +86 18076755938 | |
|
store1@zhiyun-tech.com info@zhiyun-tech.com |
Where To Buy
⚠️ These are retail locations only — not return addresses.
Americas
431 S. Fairfax Ave. Los Angeles, CA 90036
+1 (323) 938-2420
B&H Foto & Electronics Corp. 420 9th Ave, New York, NY 10001
+1 (800) 606-6969
5840 Mavis Road Mississauga, Ontario, L5V 3B7
+1 (905) 593-1777
Calle 6 int. Plaza Fiesta #400, Loc.92 Col. Díaz Ordaz
+52 (999) 943-2288
Calle 65 #480b por 56 y 58 Col. Centro
+52 (999) 923-5131
Asia
No.154, Apliu Street, Sham Shui Po, Kowloon
+(852) 2725 2373
Room 1101, 11/F, Chung Kiu Comm. Bldg, 47-51 Shan Tung Street
+(852) 5409 0937
Hobyar, 20, Yalı Köşkü Cd., 34112 Fatih/İstanbul
+(90) 212 269 7676
新宿西口本店 〒160-0023 東京都新宿区西新宿1-11-1
+81 3-3346-1010
Jalan SS 2/75, SS 2, 47300 Petaling Jaya, Selangor
+60 3-7865 0117
Europe
25-28 Enterprise Park, Middlebrook, Horwich, Bolton
01204 474747
15 The Square, Winchester
01962 866203
August-Fischer-Platz 1
0831 53100
Königsallee 56
0211 520230
Laugavegur 178
+354 577 5900
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Customers are saying
- 5 stars: 10 (67%)
- 4 stars: 5 (33%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
I have a lot of gimbals, and this has by far replaced all my other cell phone gimbals. From the zoom wheel to fine tune it, to the rubber grip and ergonomic way its made, it fits nice in your hand and the first motor has an unlimited amount of spin so you never get caught at the edge of the motor. As far as the controls they are just amazing! You can pan/tilt etc. As well as the button on the back is more ergonomic than the standard bigger ones.Highly recommend this as this is now my goto gimbal
Perfect for a big and heavy phone. I used Pixel 6.This gimbal is not intuitive by all means; the manual is not informative, and the app is trashy so if you're looking for something simple, best to go with DJI OM 5.However, if you're tech savvy, this thing is solid and better than OM5 in some aspects.Let me walk your through it.There are three clicks that release pan, tilt and roll. All three have to be released before turning on the gimbal.There are 6 gimbal modes:PF - Pan Focused (tilt and pan locked; best for reveal and side way shots)L - Locked (tilt, pan and roll locked; best for forward movement)F - Free (only tilt locked; best for general use and also the most used mode)POV - Point of View (none locked; great to immitate eye view)V - Vortex (meant for 360 rolling)F quick - Action (roll and tilt responds very fast; meant for fast action; only happens when trigger button is held down)The counter weight is great and has markings to stabilize different phones. Latch opens pretty wide and it can grasp pixel 6 with a thick dbrand case.The tripod can attach to the side and turn into a sideway gimbal for portrait shots. Really helps in snow.Zoom knob is a unique feature and the middle button toggles to focus. Very convenient.Battery is great. I used whole day in Alaska and it with stood -15C temp. Only 2 of 5 bars drained.For the cons:Maybe this is an early build but the gimbal twitches if it's not preset a certain way during power on. This will shutdown the gimbal and you will have to restart it again.When gimbal turns off and on, the Zy cami app cannot automatically connect to the gimbal. This is very annoying.Single press in the trigger button will switch to lock mode and follow something on screen. It's a feature but since the button is place behind, it's very easy to accidentally trigger it. Reclicking with turn off follow but it won't switch back to previous mode. If i want to go back to PF, i have to click mode button.Still can't figure out how to set the FN button to custom control.Some buttons seem to not do anything.Zy Cami app is terrible. It's convoluted with unnecessary features and UI is not intuitive. No 4K 60 fps available in the app. No wide angle option available. These are crucial features for content creators. The app is bringing down the Zhiyun brand. Most of the time, I just use the native camera app, but the knobs and all don't work then.
Really happy with this purchase! My brother recommended it to me, and he was right this is a really good product. The Zhiyun Smooth-Q5 Smartphone Gimbal is super easy to use, and I noticed right away how much smoother my videos look.It feels well made and high quality. The controls are simple, and I didn��t have to spend much time figuring things out. I also really like how compact and lightweight it is easy to carry and perfect for travel or everyday use.The AI feature is amazing too it tracks really well and makes filming so much easier.Overall, I��m very satisfied and would definitely recommend it ??
I haven't used it yet, but I bought it based on the reviews from other buyers, so I'll write a review later...
Zhiyun is definitely my now go to gimbal and lightning company. It��s really super easy to use, it feels very high quality and customer service is also very helpful. I highly recommend this product for anyone who is looking into buying one, it��s much better than all the other ones out there.
Love this product, very fun to shoot with. Wish I had ordered the combo purchase option because I can��t figure out where or how to buy the magnetic lights and carrying bag.
El equipo funciona muy bien, tuvimos problemas con el micr��fono externo peroel equipo tecnico de zhiyun me dio muy buena atencion y soluciono de manera rapida y amable el problema que presentamos
This is my first Gimbal and it's great. I have an iphone 13 pro max and with the case and a Kase or Moment lens, it probably gets up near the 300g limit. But properly balanced on the Zhiyun, it works perfectly. I wish some of the features of ZY Cami (like smart follow) were implemented in other apps (like Filmic) but ZY Cami still works well with all the features of the gimbal.
Very good product , but I didn't understand a bit.
It took a while to contact support. But, once I did, they came through, and shipped me a new gimbal. I've had no issues with the new gimbal except that it won't balance with my phone in its Otter Box. It's not an easy case to remove, so the gimbal doesn't get as much use as it should. Internal stabilization has gotten to be so good on phones that, if you plan your shots out and move smoothly enough, a gimbal isn't really necessary anymore.You can read the old review below:I have had the product for less than 3 months and have only used it a few times. The battery will not hold a charge. It appears to be charging and seems to work when on the charger, but as soon as it is unplugged, it dies. I have contacted support and have received no help.
I researched all over the internet to find the perfect gimbal and the Zhiyun Smooth 5 goes far beyond my expectations. Looks and feels high quality and the motors are strong enough to hold the heavier phones like the iPhone pro max. Really recommend this if you��re interested in starting to create content for social media or even just to take with you on trips. Decided to buy from here and it shipped right away! Amazing customer service, super responsive!
The Stabilizer is simply too heavy, it works well when I film with the video is well Stabilized, the battery holds up well for autonomy, but I don't like the option that I have to go to their application to take advantage of all the functions
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I��ve always wanted a gimbal to get better image stabilization for my videos ever since I purchased my iPhone 12 Pro Max over a year ago. However, the gimbals that were out at the time had reviews of not being able to handle heavier payloads (and I��ve wanted something that can handle an anamorphic lens) unless you use counterweights, not use a case, etc. Did a test run and it balances my phone + Moment case (thin MagSafe version) + Moment anamorphic lens with no problems. Stability is great. I haven��t really taken its paces to test out battery life yet. The gimbal is very easy to use. Can��t wait for this to be compatible with Filmic Pro.
Lightweight and easy to carry in my backpack. Controls are intuitive and easily accessible using the buttons. Facial tracking is good on the app but sometimes focus may be off. Overall, a great gimbal for traveling!
Excelente ??
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