Shipping Area
Shipping to the following countries and areas is available currently via store.zhiyun-tech.com
North America: United States, Canada
Europe: United Kingdom, France, Germany, Spain, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Switzerland, Estonia, Lithuania, Austria, Latvia
Asia: Japan, Malaysia, Singapore, Taiwan, Thailand, Australia, New Zealand, Hong Kong, Macao
Oceania: Australia, New Zealand
Order Processing and Delivery Time
You may check out the package processing, carrier and EST delivery according to the following chart:
| Ship To | Ship From | Carrier | Processing Time | EST Delivery | Shipping Fees |
| United States, Canada | US/CA Warehouse | USPS/UPS/DHL | 2-3D | 3-5D | US: 0-29.99 USD: 10USD >29.99 USD: 0 CA: 0-49 CAD:10CAD >49 CAD:0 |
| France, Germany, Spain, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Switzerland, Estonia, Lithuania, Austria, Latvia | DE/CZ Warehouse | UPS,DHL, Royal Mail, La Poste , etc | 2-3D | 3-7D | €0-€29.99: €10 >€29.99: 0 |
| United Kingdom | UK Warehouse | UPS,DHL, Royal Mail, La Poste , etc | 2-3D | 3-7D | £0.00–£29.99: £10.00 >£29.99: 0 |
| Japan, Malaysia, Singapore, Taiwan, Thailand | JP Warehouse/HK Warehouse | DHL/Fedex/Royal Mail, La Poste, etc | 2-3D | DHL 3-7D; other carriers 10-15D |
0-29.99 USD: 10USD >29.99 USD: 0 |
| Hong Kong, Macao | HK Warehouse | SF Express/DHL | 2-3D | 1-2D | 0-29.99 USD: 10USD >29.99 USD: 0 |
| Australia | AU Warehouse | DHL, Royal Mail, La Poste, etc | 2-3D | 5-7D | 0-49 AUD: 15AUD >49 AUD: 0 |
| New Zealand | HK Warehouse | DHL, Royal Mail, La Poste, etc | 2-3D | 5-7D | 0-29.99 USD: 10USD >29.99 USD: 0 |
Other countries and areas not listed above are not covered hence customers can’t place an order while their countries are excluded. Customers who are interested in purchasing ZHIYUN items but find shipping unavailable at store.zhiyun-tech.com may purchase on Amazon or Aliexpress.
Remote Area Shipping Fee
Note that the orders with remote location would take longer time to be delivered and additional shipping fee may be required. We may reach out to you for the amount via email if the system detects your shipping address belongs to remote location.
Warehouses
We will ship your order by the nearest warehouse by default. If the items you purchased are out of stock, we may ship from alternative warehouses.
Invoice
Any invoice inquiry please let us know by sending emails to store1@zhiyun-tech.com.
P.O. Box
Note that P.O. Box as shipping address is generally not accepted. If you mistakenly filled with the P.O. Box, you may receive our email requiring an updated street address.
URLs to Track Orders
DHL：http://www.dhl.com/en.html;
FEDEX：https://www.fedex.com/en-us/home.html;
SF Express: https://www.sf-express.com/
For all types of logitic carriers: https://www.17track.net/en
For Refund and Replacement policy, please refer here for details.
Refund and Replacement – ZHIYUN Store
