Please find the Shipping Policy, then you can see the detail of the shipping area. if your region is not within the scope of shipping, please refer to "Where to Buy" on our official website: https://www.zhiyun-tech.com/en/channel/index

On a desktop computer, you can add the code on the checkout page. On a mobile device, you can add the code on the order review page. Please note that "Discounts cannot be stacked".

Import taxes and custom duties are included in the price. In special cases, if the customs needs to charge extra duty, please contact our customer service: store1@zhiyun-tech.com

The payment method for an order cannot be changed once the order has been paid successfully.

If you wish to modify/cancel your order, please contact: store1@zhiyun-tech.com
Once the order is shipped, it cannot be changed.
If your order is already in transit, please contact your local carrier to amend the shipping information.

If the system prompts that it may be a high risk order, for the safety of your shopping, we have to cancel the order and the refund will back to your account.
Please check your account and order again. It is recommended to contact customer service after ordering to avoid being cancelled again.

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. Your order will then be handed over to the carrier for delivery. We will dispatch your order as soon as possible, but we are unable to expedite delivery past that point from our side. Please keep an eye on the tracking information and contact your local carrier to expedite the delivery if necessary once the package has arrived in your country/region.

In-stock items are estimated to be dispatched from our warehouse within 3 business days from the date you paid for the order. After your order is shipped out, the package normally takes 3-7 business days to arrive, barring any delays from the logistics carrier. Most orders will be shipped through Amazon Logistics, DHL or Singapore Post.

Please keep the outer packing case of the package, take pictures of the packing case and the actual items received, and send the pictures to:store1@zhiyun-tech.com. We will try our best to help you solve the problem.

If the tracking information shows “Alert”, please contact our customer service to deal with it for you.
If it shows" Delivered", please contact your local carrier to report the issue and open a case with them.

Products can be returned within 7 days upon receipt of the product without any reason, if there are any other cases, please refer to the detail of our Refund and Replacement Policy.

The following two methods are available for obtaining product tutorials:
1. Official website:
https://www.zhiyun-tech.com/en/service/product

2. Youtube Channel:
https://www.youtube.com/@zhiyuntutorials4410

There are several ways to upgrade the firmware of ZHIYUN products:

For smartphone gimbal models: You can connect your gimbal with the ZY Cami APP and it will remind you to upgrade if there is a new version. Click on the upgrade button and it will take around 2-3 minutes. During this process, please do not shut down the product.

For camera gimbal models: You can connect your gimbal with the ZY Play APP and it will remind you to upgrade if there is a new version. Click on the upgrade button and it will take around 2-3 minutes. During this process, please do not shut down the product.

For upgrading on a computer: Choose your product and download the upgrade tool and the latest firmware version. Connect your device to the computer via a USB cable and select the firmware to update. Visit
https://www.zhiyun-tech.com/en/download/product
for more information.

For upgrading X100 and G60 firmware: Choose your product and download the upgrade tool and the latest firmware version. Connect your device to the computer via a USB cable and select the firmware to update. Visit
https://www.zhiyun-tech.com/en/download/product
for more information.

The main features include stabilization to prevent shaking, AI smart tracking, multi-angle shooting, time-lapse photography, panoramic shooting, etc., all aimed at enhancing the quality and creativity of video shooting.

When choosing a smartphone gimbal, consider its stability, compatibility, battery life, ease of operation, portability, and whether it has special features like AI tracking or motion modes.

Yes, smartphone gimbals are increasingly being used for professional filmmaking. They provide smooth and stable footage that can rival traditional filming equipment. Many gimbals come with advanced features like motion time-lapse, tracking, and remote control, which are beneficial for professional shoots.

 Most smartphone gimbals are designed to be compatible with a wide range of smartphones. However, it’s important to check the weight and size specifications of the gimbal to ensure it can accommodate your smartphone, especially if it’s a larger model or has a heavy case.

To maintain your smartphone gimbal, store it in a dry place and avoid exposure to extreme temperatures. Regularly clean the gimbal with a soft cloth to remove dust and debris. Check for firmware updates and calibrate the gimbal periodically to ensure it functions correctly. Avoid dropping the gimbal or subjecting it to strong impacts.

Natural daylight is generally considered the best light source because it has a broad spectrum.

Flash lighting, also known as strobe lighting, is a keystone of good photography. Strobes provide plenty of power and are available in many sizes.

Light creates shadows, highlights, and contrast which can add depth and ambience to your photographs. One of the key things to keep in mind when playing with light in your photographs is the direction of the light.

Warm light is best for the eyes. This includes filtered natural light and light produced by incandescent and LED light bulbs.

Tripods offer greater stability and are more affordable, while gimbals provide superior stabilization and are more portable. Ultimately, it comes down to the needs of the videographer. For static shots, a tripod may be the better choice, while for dynamic shots, a gimbal may be the better option.

Light painting is the art of creating photos by setting long exposure times on a camera and using a moving light source to “paint.” A light painting photographer opens a camera's shutter, and keeps it open, as they draw in the air with a light source.

The 45-Degree Standard. One of the most common photo light placements is at 45 degrees, meaning the light is placed at a 45-degree angle from your subject. At 45 degrees, you are most closely emulating what is referred to as Rembrandt lighting, which produces a natural and generally flattering light on your subject.

Artificial light gives you complete control over intensity, direction, color, and quality of light. It's ideal for studio work, product photography, and anytime you need precise control over your lighting.

Lighting is a key factor in creating a successful image. Lighting determines not only brightness and darkness, but also tone, mood, and atmosphere. Therefore, it is necessary to control and manipulate light correctly in order to get the best texture, vibrancy of colour, and luminosity on your subjects.

Natural daylight is generally considered the best light source because it has a broad spectrum. Rooms with large windows can be a great asset, but on the other hand, if a beam of direct sunlight falls directly on your subject then you may need to try to find another spot in the room to shoot.

The importance of light and shadows in photography.The contrast of light and shadow is important for the proper balance of images. Light makes an image seem brighter while shadow can draw drama to a certain part of an image's composition. For great photos, a careful balance is needed.

Flash Lighting. also known as strobe lighting, is a keystone of good photography. Strobes provide plenty of power and are available in many sizes. With the advent of built-in radio receivers, among a variety of alternate sync methods, these lights are especially flexible in a multi-light setup.

When using a tripod, the camera is already stabilized, so image stabilization is not needed. Using image stabilization with a tripod can cause more harm than good, as the stabilization system may try to compensate for a non-existent camera shake and introduce unwanted motion into the image.

The tripod as a camera accessory was invented in France in the early 19th century. It was initially used by photographers to stabilize their cameras and prevent blurry images caused by camera shake.

Three legs are always more stable.” This assumption is correct, as a tripod is always stable on uneven ground. However, there are a few drawbacks to having 3-legged table designs. Tripods have a toppling stability problem and not a wobbly table problem.

The fundamental difference is that gimbals do their work automatically, whereas there's nothing automatic about a Steadicam. Basic Steadicam technique, enough to safely produce a reasonable shot that doesn't require lots of panning and tilting and running around.

es, the advanced cooling system of the ZHIYUN CX100 Photography Light effectively prevents overheating, allowing for consistent performance during extended shooting sessions.

Absolutely. With a powerful 3840Lux brightness and excellent color accuracy (CRI≈96, TLCI≈97), the ZHIYUN CX100 Photography Light provides ample illumination for professional-grade photography and videography projects.

The ZHIYUN CX100 Photography Light supports both an integrated battery for on-the-go use and DC power for indoor shooting. It also features compatibility with PD protocol for fast charging via Type-C, ensuring convenient power solutions for various shooting scenarios.

The ZHIYUN CX100 Photography Light features a dual-dial design for easy adjustment of brightness and color temperature. The interface is intuitive, allowing for quick and precise control over lighting settings.

The ZHIYUN CX100 photography lightisa 100W photography light that you can take anywhere. Itisa pocket-sized light that delivers powerful and accurate lighting for various scenarios.

It includes a built-in 10W fill light with a light cover, offering portable LED lighting for quality shooting experiences in various environments.

Yes, the trigger button and front dial support customizable parameter adjustments, including ISO, shutter, aperture, focus motor, and gimbal mode control, enhancing the creative process.

The Crane 4 offers Bluetooth shutter control and customizable function settings for intuitive control, while the Crane 3S provides multiple control options including control from the gimbal, from a smartphone, or from a motion sensor controller

For traveling, the ZHIYUN Crane 4 might be more suitable due to its lightweight design and efficient energy-saving features, with PD fast charging support, making it easier to carry during trips. Additionally, its built-in 10W fill light enhances portability for quality shooting in various environment.

Gimbals are much more potent than stabilizers. Gimbals are also expensive and require power. Meanwhile, a traditional stabilizer cage is inexpensive and never runs out of power. However, if you're shooting action and need to move quickly, your footage won't have the smoothness that comes with a gimbal.