Warranty Repair Services
After-Sales Service Policies
ZHIYUN guarantees that subject to the following conditions, you can enjoy free Warranty Repair Service during effective product warranty period(please refer to list of warranty periods, as different parts have different warranty period). Customers do not need to pay inspection, labor, materials, tax, repair and delivery fee of ZHIYUN when receiving the product. (customer should bear one-way freight cost). Customer needs to pay repair fees of insurance expired parts. And warranty period may vary in different regions according to the local law.
1. You can request Warranty Repair Service where:
- The product must not have been subjected to abnormal or unauthorized used, as intended by the manufacturer during the warranty period.
- No unauthorized disassembling, modification or installation has been performed on the product or a component.
- You provide a valid proof-of-purchase, receipt or order number (for ZHIYUN Direct Sales).
2. Warranty Repair Service will not be provided where:
- Crash, drop or fire damage caused by non-manufacturing factors.
- Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
- Damage caused by improper installation and incorrect use or operation not in accordance with the official instructions or manuals.
- Damage caused by unauthorized circuit modification and mismatch or misuse of the battery or charger.
- Damage caused by a non-authorized service provider.
- Tampering or unauthorized alteration to product labels, serial numbers, waterproof marks, etc.
3. Warranty Instruction
- Customer need to send back the product with quality problems, and ZHIYUN Warranty Repair Center will test it to figure out who should bear the responsibility for the problems. If the product has inherent quality defect, ZHIYUN will bear inspection, labor, materials, tax, repair and delivery fees.
- If the product mismatches Warranty Service conditions, customer can choose Paid Repair Service or getting back the product.
- If the product comes with problems that are out of warranty scope(eg. artificial damage), ZHIYUN will charge fees caused by inspection, labor, materials, tax, repair and delivery.
- Due to non-uniform product version, International Warranty Service is not provided, but you can choose Warranty Service in designated regional service center.
Paid Repair Service
ZHIYUN provides our customers with an optional Paid Repair Service:
- For products that do not meet the conditions of our Warranty Service or which are not covered by the Consumer Guarantees.
For the paid repair services we offer, you will be charged for inspection, labor, materials, tax, repair and delivery.
- For cases more than 15 days since the customer sends back the product (during this period neither the maintenance plan is confirmed, nor the customer waives the paid service), ZHIYUN will contact the customer and return the product, and the customer has to bear the shipping costs.
If the customer are out of reach, ZHIYUN will return the product to the mailing address, and the customer has to bear the shipping cost.